IT Service Desk Agent with German

Posted in on April 13, 2016

leoHR

Website companie

http://www.leohr.ro

E-mail

andrei.buga@leohr.ro

Tipul jobului

Full Time

Locatie

Timisoara

Descriere :

Our client, a leader in automotive spare parts industry is expanding the IT department and we are looking for the brightest and self-motivated,

 

IT Service Desk Agent with advanced German, Timisoara located

Duties and Responsibilities:

 

  • Work in the IT Service Desk (1st / 2nd level support) by ITIL guidelines.
  • Take IT disturbances and process them in the ticketing system.
  • Provide first analysis, solution to IT disorders or forward those to other IT service units.
  • Support our users remotely regarding software and hardware problems.
  • Participation in the continuous development of service processes within the Incident management.

 

Ideal profile:

 

  • Ideally, you should have successfully graduated computer science or an equivalent qualification and already gained experience in customer support environment (call center, help desk).
  • Knowledge in IT Service Management according to ITIL and ITIL or Microsoft certification are an advantage.
  • You have good user skills with current operating systems and applications.
  • You can express yourself in German and English with confidence orally and in writing.
  • Your communication and team player skills, your customer-oriented thinking and acting, as well as your willingness for shift work complete your profile.

 

How to apply :

If you are qualified and have interest in this role, please send us your resume by email to andrei.buga@leoHR.ro with subject ” IT Service Desk Agent – Timisoara”.

We sincerely appreciate and thank to all applications, however; only suitable candidates will be contacted further.

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