HR Specialist

Posted in , on March 29, 2018

Deutsche Telekom Services Europe - Romania

Tipul jobului

Full Time


Bucharest, Romania


Sema Parc, 319G Splaiul Independentei

Descriere :

• Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office

• Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required
• Completes simple Human Resources and Payroll related transactions
• Documents and follows up all employee inquiries, issues and transactions
• Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
• Works as a team member focusing on customer service
• Suggests methods to update, simplify, and enhance processes, procedures, and technologies
• Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
• Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries

How to apply :

Ideal candidate: • Advanced DUTCH/SLOVAK/CROATIAN language knowledge (oral and written) • Customer service focus and strong interpersonal skills required • Listening skills, reliability • Strong analytical and problem solving skills • Strong verbal/written skills and attention to detail • Ability to consistently deliver high quality customer service in a professional manner • Taking initiative in a proactive manner to improve own and team work practices

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